MEPSKING Aftersales Service

AFTERSALES SERVICE

RETURN POLICY

Please allow up to 5 business days for your Product Return (RMA) to be received, tested, processed and completed.

Return Policy and Guidelines

New and Unused Product

MEPSKING offers a (15) day return policy on all new unopened equipment, starting from the date the product(s) was delivered to the customer. Anything beyond (15) days of delivery will not be eligible for return. If the product(s) received has been opened, used or damaged, no return options will be offered. If the item in brand new condition but requires to be repackaged a (10%) restocking fee will be applied. The shipping cost for any unwanted product will not be refunded by MEPSKING (It is recommended to choose a method with tracking).

General Accessories

Product not specifically listed, such as; antennas, monitors, hardware, and general accessories are covered by a (15) day manufacture defect warranty. If a problem occur from a defect in the product an exchange or store coupon will be issued. MEPSKING holds the right to refuse any products which has been deemed to be damaged by the customer and not related to a manufacturer issue.

FPV Cameras

FPV cameras are covered by a (15) day manufacturer defect warranty. The warranty does not cover damage from external forces, electrical fire, power surges, water damage, or tampering. Once approved, an exchange or store credit will be provided.

Flight Controllers / ESC / VTX

All flight controllers (FC), electronic speed controllers (ESC), video transmitters (VTX) and similar electronic components are covered under a (15) day MEPSKING warranty. These items are covered in the event of a manufacturer defect. This policy does not cover any of the following: user error, damage to the components upon install/dismantle, modifications, power surges, electrical fire or water damage. (MEPSKING recommends testing all components for shorts before supplying power).

Motors

Motors sold by MEPSKING are covered by a (15) day warranty for manufacturer defects. If an issue occurs within (15) days; MEPSKING will exchange the defective product. If the product is unavailable or has been discontinued, a store credit may be issued. Motors with physical damage, modifications or general abuse will not be eligible to receive a credit and will be disposed of. NOTE** Please check all motor screws for proper length before spinning up.

Return process

Request a Return/exchange online or over the EMAIL (online@mepsking.com) with a MEPSKING Representative.

RETURN NOTICE

If the return is caused by customers, you are responsible for shipping costs, customs duties, taxes, customs clearance, and other costs incurred when sending the unwanted product(s) for a return to China. (It is recommended to choose a method with tracking), in addition, you also need to bear the freight from MEPSKING to the customer's address.

If the return is caused by MEPSKING (product received are damaged or not correct),MEPSKING will refund you for the economy shipping once the item is received, MEPSKING WILL NOT refund expedited shipping. (overnight, Two-day)

Please allow 3-5 business days for processing once your order arrives at our facility . Items requiring extensive testing could take up to 7-14 business days.

An exchange or credit will be issued to the customer once approved by a MEPSKING representative .

All Returns and exchanges are at the discretion of MEPSKING.

REFUND POLICY

You can request our Return & Refund Service:

MEPSKING offers a (15) days return policy on all and new unopened equipment, starting from the date the product(s) was delivered to the customer. Anything beyond (15) days of delivery will not be eligible for return. If the product(s) received has been opened, used or damaged, no return options will be offered. If the item is in brand new condition, but requires to be repackaged, a (10%) restocking fee will be applied. You are responsible for shipping costs, customs duties, taxes, customs clearance, and other costs incurred when sending unwanted product(s) for a return to China. (It is recommended to choose a method with tracking).

Return & Refund Service will not be provided where:

× Crashes or fire damage caused by non-manufacturing factors, including but not limited, to pilot errors.

× Water damage or other damages caused by improper installation, incorrect use,or operation not in accordance with official instructions or manuals.

× Damage caused by a non-authorized service provider.

× Damage caused by unauthorized modification of circuits and mismatch or misuse of the battery and charger.

× Damage caused by operation in bad weather (i.e. strong winds, rain, snow, sand/dust storms, etc.)

× Damage caused by operating the product in an environment with electromagnetic interference (i.e. in mining areas or close to radio transmission towers, high-voltage wires, substations, etc.).

× Damage caused by operating the product in an environment suffering from interference from other wireless devices (i.e. transmitter, video-downlink, Wi-Fi signals, etc.).

× Damage caused by a crashes when components have aged or been damaged.

× Damage caused by operating the unit with a low charge or defective battery of any form.

× Damage resulting from any non-MEPSKING technical or other support (online community for example), such as assistance with “how-to” questions and or inaccurate product set-up and installation.

× MEPSKING is not responsible for issues involving 3rd party products and warranty. For example with issues involving Caddx and DJI, the customer must get warranty support directly from the 3rd party company.

RETURN & REFUND INSTRUCTIONS

If you would like to apply for a return and refund, please request refund within 15 calendar days of receiving your product(s).

Email (online@mepsking.com) or open a ticket online via WHATSAPP / MESSENGER.

We will review your return and refund application within 2 working days and contact you.

Note: Refund processing may be delayed during the event.

Refund Time

Refunds will be processed using the same method that was used to make the payment. The refund will be completed within 3-4 days after MEPSKING receives the package.

Coupons and MEPSKING Credit Refunds

After the order has been refunded, the coupons and MEPSKING Credits will be refunded to your account and can be used again within the effective dates.

Bundle deals

For bundle orders that include discounted products, the refund amount for individual products in the bundle deal is determined by MEPSKING calculations

RETURN SHIPPING

Customers need to pay for any return shipping to the designated service center (including cross-border and international shipping costs, if applicable) unless the refund is due to performance faults.

REPLACEMENT POLICY

You can request our Replacement Service:

MEPSKING offers a (2) years warranty period, starting from the date the product(s) was delivered to the customer. The T-motor products sold on the website come with a six-month warranty service. If a product does not function as warranted during the warranty period, you can submit your order information. You will need to provide a valid proof-of-purchase, receipt or order number (for MEPSKING Direct Sales) for the warranty service.

For product that is confirmed as genuinely defective of product design or quality control issues out of box, we will ship out a replacement for that defective parts free of charge directly. The customer will not be charged any fees for approved warranty service.

For product that is confirmed as damaged or defective after several flights,we will offer discount code to get a new replacement.

And in almost all cases, we will work with you to debug your issue first.

Each claim should have all proof of defect(s) by mean of photo or video showing clearly the defect of the product, and a detailed description of your issue, included a description of what you have already done to fix it. We are happy to assist with any technical problem(s) you may encounter.

Replacement Service will not be provided where:

× Service is requested more than (2) years after receiving a product.
× Legal proof-of-purchase, receipts, or invoices are not provided, or are reasonably believed to have been forged or tampered with.
× A product sent to MEPSKING for replacement does not include all original accessories, attachments and packaging, or contains items damaged by user error.
× A product is found to have no defects after all appropriate tests are conducted by MEPSKING.
× Any fault or damage of the product is caused by unauthorized use or modification of the product, including exposure to moisture, entry of foreign bodies (water, oil, sand, etc.) or improper installation or operation.
× Product labels or serial numbers show signs of tampering or alteration.
× Damage is caused by uncontrollable external factors, including fires, floods, high winds, or lightning strikes.
× Received product has not been sent back to MEPSKING 7 calendar days after replacement confirmation from MEPSKING.
× Proof of damage during transit issued by the carrier cannot be provided.
× Other circumstances stated in this policy.

REPLACEMENT INSTRUCTIONS

If you would like to replace products, please contact our After-Sales team Email (online@mepsking.com) within (2) years of receiving the products.

REPLACEMENT FREIGHT

MEPSKING shall be responsible for the two-way replacement freight for any products sent in for replacement due to performance faults.

If the return is caused by the consumer, consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose.

If due to our reasons, the goods received are damaged or not correct, and the consumer is not required to bear the shipping fee for this reason.